Privacy Policy
Booking Policy
While booking the cab, or using any services offered at www.gulugulutrip.com the following rules apply
A booking can be done, for a maximum of 180 days before the trip start date. On the other hand, booking can be done for a minimum of 5 hours before the trip starts time.
Booking can be done through our website at www.gulugulutrip.com, through our mobile app or call us at +91 7209494944, or What's App us on +91 7209494944
To confirm the online cab bookings, an advance amount needs to be paid by the customer. The advance amount is based on the trip estimated cost and will be adjusted against the final amount payable at the end of the trip.
A customer can generate an online request without paying advance as well, but the order confirmation will remain subject to GuluGuluTrip giving approval for waiving advance payment requirements.
For every confirmed booking, a car will be allotted at least 3 hours before the trip (2 hours for outstation One-Way). The customer will get an email and/or SMS confirmation with the car and driver details after the allotment.
At the time of pickup, please show your booking ID.
Note
Due to the accident/break down of the vehicle the company is responsible to provide alternative vehicle or else will refund the amount if booking is canceled.
GuluGuluTrip doesn't make any guarantees of any kind while you book the cabs, and any material or immaterial loss due to usage of the cabs of GuluGuluTrip shall not be subject to any compensation.
In case of a no-show by the customer or no intimation about the change of time/date of the booking, the booking advance amount will be fully forfeited. In case the customer advance is less than 500 Rs,
the company reserves the right to ask for more money to cover losses due to no show/cancellations.
The company will provide immediate replacement with the same car if there is no-show by the driver at the scheduled departure. Hence, we will refund the advance amount if we are unable to find the replacement.
For booking modifications, the following rules will apply
You can modify the start and/or end date (pre-pone or post-pone) for booking without any modification fee (subject to availability of the vehicle) up to 24 hours or more before the original pickup time.
All modification requests should be communicated to us via a phone call to +91 7209494944, What's App on +91 7209494944, or a mail to info@gulugulutrip.com, and we will revert with the response through email, Call, What's App, or SMS.
Modifications are allowed even after starting the trip, subject to availability. Such modification will be done entirely at the discretion of GuluGuluTrip.
Remaining Payments after Advance or Payment at Trip Completion
After paying the advance amount, the remaining amount for the trip is always paid to the driver. The remaining amount shall be paid to the driver during and at the end of the trip. All payments are done to the driver while during the ride will be subject to adjustment against the final bill.
Please call GuluGuluTrip at +91 7209494944 or What's App at +91 7209494944 for any clarifications on billing or other things before/during/end of the trip.
The value of the cash payment to the driver/vendor will be the total cost plus service tax minus the advance payment (if any). The final payment shall always be in cash as the driver might not be able to charge on card and will not accept cheque payments.
In case, the final amount is less than the advance booking deposit (if any), GuluGuluTrip will refund the excess amount back to the customer after confirming with the driver/operator. This refund is made within 5-7 working days after the completion of the trip.
Cancellation and Refund Policy/Rules:
All the cancellation requests should be done via a phone call to +91 7209494944 or What's App at +91 7209494944 or through email atinfo@gulugulutrip.com
In case the booking is canceled more than 24 hours or more before the pick-up time, 100% of the advance deposit will be refunded.
The complete payment would be deducted as penalty if the booking is canceled within 24 hrs before the pickup time.
In case the cancellation is done from GuluGuluTrip’ end due to unavoidable reasons, 100% of the advance amount will be refunded.
Refunds Rules
In case you are eligible for refunds based on the “Cancellation and Returns” policy given above,then the refund will be remitted back to you in 2-3 working days. In case of any issues, write tous at info@gulugulutrip.com or call us at +91 7209494944
